https://pixzton.com/ Independent Pixton help for K-12 teachers: fix login and blank-screen errors, understand plans and pricing, and see exactly what lives on Pixton.com. en Sun, 13 Sep 2026 00:00:00 GMT https://pixzton.com/pixton/login/login-not-working/ https://pixzton.com/pixton/login/login-not-working/ Sun, 13 Sep 2026 00:00:00 GMT Most Pixton sign-in failures are not password problems, because Pixton does not store passwords at all. In the order they actually come up: the student is using the wrong sign-in route for how the class was set up, the account exists under a different email address, the account was auto-deleted after a year of inactivity, or the school’s Google or Microsoft admin has blocked third-party sign-in. Work through the checks below in order and you will find it. https://pixzton.com/pixton/login/class-code/ https://pixzton.com/pixton/login/class-code/ Sun, 13 Sep 2026 00:00:00 GMT Students join a Pixton class one of two ways, and the teacher chooses which when creating the class: an email-based join where students sign in with the same Google, Microsoft or Clever account the teacher uses, or a usernames join where Pixton generates a username for each student and the teacher shares a login link. Both begin from a link or code the teacher hands out. The choice is permanent for that class, so make it deliberately. https://pixzton.com/pixton/troubleshooting/blank-screen/ https://pixzton.com/pixton/troubleshooting/blank-screen/ Sun, 13 Sep 2026 00:00:00 GMT A blank or white Pixton screen almost always means the page loaded but the assets behind it did not. On a school network, that is a content filter or firewall blocking one of the domains Pixton loads from — Pixton publishes the exact list, and it is below. Outside school, it is usually an unsupported browser version or a stale cached file. It is rarely an account problem, and the account causes are specific enough to rule out quickly. https://pixzton.com/pixton/troubleshooting/slow-chromebook/ https://pixzton.com/pixton/troubleshooting/slow-chromebook/ Sun, 13 Sep 2026 00:00:00 GMT Pixton is a heavy browser application and a school Chromebook is usually the weakest device it runs on. The two changes that help most are reducing the number of open tabs and reducing the complexity of each scene, in that order. Being on a supported Chrome version matters more than people expect. Everything else on this page is marginal by comparison. https://pixzton.com/pixton/troubleshooting/not-saving-comic/ https://pixzton.com/pixton/troubleshooting/not-saving-comic/ Sun, 13 Sep 2026 00:00:00 GMT Pixton saves automatically as students work, so a “lost” comic is almost always still there — in a state the student cannot see. The three usual places are: it is still a draft rather than published, it is on a different account than the one they are signed into, or it lives in a different class. Genuine data loss is rare and follows a connection drop mid-edit. Check those three before assuming anything is gone. https://pixzton.com/pixton/troubleshooting/blocked-at-school/ https://pixzton.com/pixton/troubleshooting/blocked-at-school/ Sun, 13 Sep 2026 00:00:00 GMT Pixton loads from several domains, not one, and school content filters frequently allow pixton.com while blocking the others. The result looks like Pixton being broken rather than blocked, which is why unblock requests get written vaguely and rejected. Pixton publishes the exact domains it needs. Put them in the ticket, name the instructional purpose, and ask for the rule to be applied to student devices, not just staff. https://pixzton.com/pixton/pricing/is-pixton-free/ https://pixzton.com/pixton/pricing/is-pixton-free/ Sun, 13 Sep 2026 00:00:00 GMT Not permanently. Pixton’s free option is the Starter plan, which its documentation describes as full access to every feature for 30 days and up to 40 projects in total across the teacher and all their students. It is a trial with a project cap, not a free tier. It is limited to one per teacher and is not available to any account that has held a subscription before. Beyond it, classroom use needs a paid plan. https://pixzton.com/pixton/pricing/free-trial/ https://pixzton.com/pixton/pricing/free-trial/ Sun, 13 Sep 2026 00:00:00 GMT Pixton quotes two different numbers, and both are real — they measure different things. The educator free trial, which Pixton calls the Starter plan, is 30 days with a cap of 40 total projects. The 7-day figure in Pixton’s terms of use is the cancellation-and-refund window on a paid recurring subscription. The first is how long you can evaluate for free; the second is how long after paying you can still get the money back. https://pixzton.com/pixton/pricing/cancel-pixton-subscription/ https://pixzton.com/pixton/pricing/cancel-pixton-subscription/ Sun, 13 Sep 2026 00:00:00 GMT You cancel from inside your account: click the settings cog at the top right, choose Account, then Cancel Now. Pixton says you can do this at any time. Cancelling stops the next renewal; it does not delete anything. Pixton is explicit that it will not delete your projects, your classrooms or your students’ projects when a subscription is cancelled. The one thing that does delete an account is a full year of inactivity. https://pixzton.com/pixton/pricing/refund/ https://pixzton.com/pixton/pricing/refund/ Sun, 13 Sep 2026 00:00:00 GMT Pixton refunds run on a seven-day window. Its terms of use give you the right to cancel a recurring subscription in writing within seven calendar days of first entering it, for a full refund within 30 days. Outside that window, or once you have accessed the service, the terms state fees are not refundable except at Pixton’s sole discretion. In practice, requests go through Pixton’s contact form with an explanation, and Pixton reviews them case by case. https://pixzton.com/pixton/assignments/student-work-missing/ https://pixzton.com/pixton/assignments/student-work-missing/ Sun, 13 Sep 2026 00:00:00 GMT In the large majority of cases the project exists and is still a draft. Pixton distinguishes between work a student has made and work a student has published, and the teacher’s activity view shows only the second. The student opens the draft and clicks Publish at the top right, and it appears. The other causes — wrong class, wrong activity, a second account — are all checkable in a minute.